Postage And Delivery
Finest Fish Food offers free delivery to UK customers on all orders placed on our website, regardless of the amount spent. Free delivery is available for UK customers only.
UK Delivery Options
For UK based customers, we have two delivery options which can be selected at the checkout.
1. Free Postage - (Royal Mail 2-3 Days) - Cost £0.00
2. Expedited Postage - Royal Mail Tracked 24 - Cost £2.99.
Orders placed with standard freepost service will be shipped via Royal Mail 48. This is a 48-hour service, and most orders will arrive within 2 working days, however in rare occasions it may take up to 3 working days for your order to arrive.
Orders placed with expedited delivery will be shipped via Royal Mail Tracked 24.
Please Note: we may split your delivery into more than one parcel if size or weight limits will not allow us to ship the order in one parcel. If this is the case, you will receive separate order dispatch emails for each parcel, each with its own tracking number.
Dispatch Times
Orders placed online or by telephone before 4pm Monday to Friday will be shipped on the same day, using the selected delivery option. We do not dispatch orders on weekends or bank holidays, and these orders will be shipped on the next working day. You will receive an order dispatch confirmation email with tracking details once your order has been shipped.
Tracking Details
All orders will receive a dispatch confirmation email when the order has been shipped. This tracking number can be used to track the parcel on the appropriate courier website. Please Note: Royal Mail 2D barcodes (21 digits long) only provide delivery confirmation and are not a fully tracked service. Standard Royal Mail tracked barcodes (13 digits long, ending with 'GB') can be tracked using the Royal Mail track and trace website:
If you need any assistance with tracking your order, please contact us and we will be more than happy to assist.
International Delivery Options
We welcome international customers, however a delivery charge will be applied to customers based outside of the UK, to cover the added costs of shipping the item overseas. This charge will be automatically calculated based on the weight and size of items placed in your shopping basket and displayed at the checkout stage before the order is confirmed.
All international orders are shipped with a tracked service, and the tracking number will be emailed to you once we have successfully dispatched your order. We do not ship items using standard airmail services, we we find this service to be unreliable, and delivery times unpredictable.